Happy Birthday To Free Computer Advice service

November 9, 2016

Age UK Suffolk Logo 200  Lxpert logo


Time flies when you are having a great time. It has been a year since Lxpert started the free computer help and support service in partnership with AgeUK Suffolk. The service is offered at the well-equipped and friendly AgeUK Ipswich help centre in Ipswich Town Centre. The service has gone from strengthen to strengthen since the launch in July 2015.

“Following Lxpert’s founding mission, the free computer help and support service was launched with one goal in mind – to help people get online and use technology. We are very proud to say that we certainly have achieved that”, says Lxpert’s Founder and CEO, Kennedy Cheng.

To-date,  51 sessions have been held, helping more than 160 customers and contributed over 100 hours of volunteering time. Customers found the service friendly and helpful and consistently giving top marks feedback. They also tell Lxpert that they would use the service again and would recommend it to their friends and family.

The enquiries received cover many areas of computing. No two sessions were the same which made it fun and challenging. For instance, in terms of learning, customers are taught how to use a laptop and tablet, use email, find information online and watch catch-up TV, and have explored some useful and fascinating online services with their customers.  In terms of advice, guidance is provided on what computer or tablet to get and how to get started going online.  In terms of support, customers are given help with their fix their own computer, smartphone or tablet issues. However, most of the time, Lxpert are there to help demystify the digital world and help them gain confidence in.


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