Free computer advice for Age UK customers

July 23, 2015

Age UK Suffolk Logo 200    Lxpert logo

In partnership with Age UK Suffolk, Lxpert is launching a new initiative through which Age UK customers will be able to access free tech advice and support at their local charity shop in Ipswich.

Those browsing at the Age UK shop in Upper Brook Street in Ipswich will have an opportunity to speak to one of the volunteer local IT experts from the Lxpert community about any computer, IT or technology related issues they might have. Appointments can also be pre-booked at the shop.

The initiative is a part of Lxpert’s ongoing CSR programme aimed at driving digital inclusion within the society. Lxpert’s Founder and CEO, Kennedy Cheng, says: “Many elderly people feel left out in today’s digitalised world, missing out on various technology innovations because they are shy of using something they don’t quite understand.”

It is really easy to get confused by the amount of information and offers available on the market and while the older generations recognise certain technology benefits like being able to make video calls on Skype or send and receive emails, they are a bit scared of venturing into an unknown territory by themselves.

“At Lxpert, our friendly local IT experts are here to help others demystify technology and gain confidence and skills they need to make use of technology. It could be about searching for a cooking recipe, joining a knitting discussion board or getting in touch with old friends and family on social networks. Anything is possible!” says Kennedy Cheng “We are here to help people get the most from technology and to enrich their lives.”

“We are very excited about the opportunity” says Amanda Griffin, Supervisor at Age UK Suffolk’s Ipswich Help Desk.  Lxpert and Age UK Suffolk are starting the pilot sessions in late July 2015. Lxpert volunteers will help collect donations for AgeUK during their sessions. Age UK Norwich has also expressed interest in running similar service at the Norwich branch.

For more information including session times, please visit Lxpert’s news page.

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