Lunchtime “Educate To Innovate” Masterclass – March

Programme

1145 Registration & light sandwich lunch
1210 Guest Speaker, Dr Will Thomas
1250 Q&A Session
1315 Close

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Innovation Martlesham & the Business School, University of Suffolk in association with BT Present the second

'Educate to Innovate' Masterclass

Join us on 28 March 2017

1145 – 1315 hours

Ross Building Foyer, Adastral Park

Meet Dr Will Thomas, Senior Lecturer and Deputy Head of the Suffolk Business School at the University of Suffolk

"I wouldn’t start from here" - delivering exceptional customer experience

Do the assumptions that we have about customer expectations make it impossible for us to deliver an exceptional customer experience? In this Masterclass, Dr Will Thomas will share findings from his research and invite you to consider how well your organisation is placed to meet and exceed the needs of your customers.

 

PLACES ARE LIMITED AND ATTENDANCE IS BY REGISTATION ONLY. Please register by contacting nicky.Daniels@innovationmartlesham.com

PERSONAL PROFILE - Dr Will Thomas

Will is a Senior Lecturer and Deputy Head of the Suffolk Business School at the University of Suffolk. His academic background is in politics and philosophy and now lectures on business ethics, strategy and research methods. He is a passionate educator and dedicated to supporting students, building their confidence, knowledge and skills so that they leave university equipped for exciting, fulfilling careers.

His research interests are varied and currently include: ethical leadership; critical management; the challenges facing the health and social care sectors; and research methods and approaches. He has more than 10 years’ experience of delivering research projects for the private and public sectors.

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