News

BT Infinity Lab – Delighting tomorrow’s customer

September 25, 2014

BT is on the lookout for outstanding innovation from the world of customer service.

We are calling all start-ups with innovations that help businesses meet the evolving needs of tomorrow’s customer service.

Our society is increasingly connected with individuals and businesses managing and sharing vast amounts of information with new devices.  The way end users want to interact with service providers, merchants and each other is changing.  BT needs to help UK businesses understand their customers, develop great service and simplify customer interaction processes, whilst allowing customers to remain in control of their lives.

If you are working on innovations in the space of customer engagement & support including: customer interaction and customer relationship technologies, tools to increase the efficiency of customer facing agents, diagnostics or analytics tools, or anything that would make it easier for customers to interact with a service provider, we would like to hear from you.

To find out more CLICK HERE



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